REFUND POLICY AND CANCELLATION OF ORDER
If you wish to cancel your order, please email us at email@example.com as soon as possible.
Langelli Custom Suits offers a “No questions asked” money back guarantee that is valid during the production of your garment(s). This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders.
If you receive your product and you think it doesn`t fit perfectly and it requires an adjustment, we will issue a refund so you can visit your local tailor who can correct the fit. Our Customer Service Team will provide you with an Alteration form. Please take it with you to your local tailor, who will write down the alterations made. Once you email us the Alteration form and the tailor’s receipt, we will process your refund within 7 days. Refunds will be for the amounts of: $130 for suit (jacket + pants); $80 for jacket; $60 for pants; $50 for shirt. Refunds will be offered for 12 months after placing your order.
If your local tailor thinks that your garment cannot be adjusted, you should please email us at firstname.lastname@example.org within 30 days of placing your order. Once we receive your email request together with the Alteration form from your local tailor and 3 photos of yourself wearing your garment, we will immediately send you instructions on how to return your garment back to us for a remake. Please note that the options you selected during the customization process and the fabrics cannot be changed anymore.
If you are not fully satisfied with your custom garment and you think it cannot be adjusted by a local tailor or remade, you are entitled to request a full refund. If so, please submit your refund request within 30 days of receiving your product at email@example.com. We will send you instructions for the return shortly. Once the product is received, we will immediately issue the refund. Please know that full refunds are only applicable to unworn, unaltered and undamaged custom garments. Any promotional products received must be returned as well. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties.