Frequently Asked Questions
Where would be my suit made?
Although all our suits have been designed in the USA, we decided to tailor them exclusively in Europe. The reason for this lies in our intention to incorporate the unsurpassed European tailoring tradition to the modern design
Can I order only a vest or jacket as a part of the suit?
Yes. On the Custom Suits catalogue page, we offer 2-piece and 3 piece suits. Once you pick out a suit you like, you have the option on the main product page to select a garment part (only a vest, jacket or pants) you want to customize further.
What payment options do you offer? Are they really safe and secure?
We offer payment by PayPal and all types of credit/debit cards. We don’t process or collect any of your sensitive financial information on our website but re-direct you to 100% secure and safe third-party processors, like PayPal or 2Checkout.com. The highly secured servers of these specialised processing companies process millions of transactions daily and we can guarantee that your financial information (such as credit card numbers) will be 100% safe.
Can I change order details for an order I have placed?
We are able to amend the product(s) you ordered only if production has not begun. This is due to the custom nature of the products we offer. However, if you see necessity for any amendment of you order or measurement profile you provided, please contact our customer service representatives at email@example.com as soon as possible.
Which fabrics do you use?
While the perfect fit plays a vital role of your custom garment, the fabric quality is equally essential for creating a classy look. Thus, we make a no compromise! We use exclusively high-end quality fabrics woven in the best Italians mills with centuries old tradition, such as Vitale BarberisCanonico, EThomas, Cheruti.
Could I get fabric samples?
Yes, of course. We can send you our catalogue with more than 50 swatches corresponding to suits from our offer, so you can select the one you like the most. In addition to this, you will get a measuring tape.
I’m not sure if I could get measured myself correctly. Should I maybe go to a professional tailor?
Don’t worry! There is absolutely no reason to go to your tailor. Actually, the process is quite easy and simple! Our step-by-step video instructions are made to take your precise measurements. With someone to assist you and measuring tape, you could easily take your measurement profile in 10 minutes. Once your measurement profile is received, our team will thoroughly check all values to ensure accuracy. If something seems off, we will immediately contact you and ask to retake these particular measurements.
Can I change the measurements I provided?
Yes. In Measurement Profile, a section within your account, you can change them and they would be used for your future orders. However, if you want to change your measurement profile with respect to the order you already have placed, it is necessary to contact our Customer Service (via phone or email) as soon as possible and inform them about the modification. Unfortunately, modification of your measurement profile could not be taken into account if garment(s) is already in production.
Is it necessary to upload my front, back and side photo during measurement process?
This step is optional but very important. It helps our experts to perceive your posture and other details and make a suit that fits you perfectly. You can send us photos without your face (from the neck down). It would best if the camera is positioned at chest level, at a distance of 7 -10 feet (2 – 3m). We guarantee that the photos provided will be used only for the purposes of making a suit that fits you perfectly and they will not be published or misused for any other purposes.
What if the suit I ordered doesn’t fit well?
In case that your suit doesn’t fit well, please contact us and we will make all efforts to make the fit perfect. If your garment needs alteration, remake, or even if you want a refund, our perfect fit guarantee will make your purchase 100% risk free!
How long does it take to receive my suit?
There are two options for delivery time during the checkout process. Langelli Custom Suits offers a market-leading turnaround time. We can tailor and deliver your custom garment in less than 15 business days if you select Rush delivery, while Standard delivery takes no more than 20 business days. If you order non-customizable items, such as a pocket square or a tie, the expected delivery is 3 business days. In rare cases when our team notice that something is off with the measurements you provided, the delivery time starts once we have clarified the irregularities with you and we have received accurate values.